Common questions about UK admin support

How much does outsourced admin support cost for a UK small business?

Packages start at £300 a month for 10 hours (Starter), £500 a month for 20 hours (Growth) and £800 a month for 40 hours or more (Professional). Pay as you go is £40 an hour with a 2 hour minimum. Hours are confirmed on a short discovery call. See pricing.

Do you offer virtual assistant services and outsourced admin support?

Yes. Those labels describe the same work we do: calendar, email, invoices, phone and aftersales for UK small and medium businesses. You get one dedicated UK person, not a marketplace of rotating assistants. Pick the hours that fit. The service is the same.

How do I see what you are working on?

You get a client portal login. Current work, the latest update, documents and the agreement sit there. Email stays the conversation. The portal is the file. We create the account and send an invitation so you can set a password. There is no public sign up. If you are a client and have not had the invite, email info@handsoffsupport.co.uk.

Can a VA handle GDPR-compliant data processing for my business?

Yes, when the work is scoped as a processor relationship. We use client logins where possible, prefer MFA, and can sign a short data protection agreement. Client data is deleted at the end of the contract with the client's approval. See our Privacy Policy.

How do I choose between hiring an employee and outsourcing admin?

Hire when you need someone on site every day and you can carry PAYE, holiday and management time. Outsource when the work is a few hours a week of inbox, diary, invoices and follow up. A 10 or 20 hour retainer is usually cheaper than another employee and you can change hours without a recruitment cycle. Related: virtual assistant vs hiring part time.

What tasks can a virtual assistant take off my plate?

Typical work includes calendar and schedule management, email organisation, phone handling, meeting follow up, documents, data entry, invoice chasing, aftersales updates and customer onboarding. We do not give regulated financial, legal or medical advice. Full list under services.

How does outsourced admin support work?

You enquire. We have a discovery call the same working day if we can. We scope hours and access. You get a quote. We join the tools you already use. Then we run the agreed tasks and check in. There is no onboarding fee on retainers of 10 hours a month or more. Steps: how it works.

Is there a long contract or lock in?

No. There is no long term contract or lock in. Hours are flexible, you can increase them, reduce them, or stop when it suits you. Support stays month to month so it remains useful, not binding. See pricing.

Are you a VA marketplace?

No. You work with us, not a group of rotating assistants. Support is UK-Based and online. There is no extra employee on your payroll.

Do you help individuals as well as businesses?

Yes. We mainly work with small to medium businesses. We also help individuals with personal admin: inbox, diary, bills and chasing. Hours and packages are the same.

Where are you based?

We are based in Cardiff and work online with businesses across the UK. The team is UK-Based. There is no public shop. Contact is by form, email at info@handsoffsupport.co.uk or phone on 029 2166 1013.

What do virtual secretarial services include?

Diary and schedule management, correspondence, meeting notes and follow up, filing, and the paperwork that keeps jobs moving. Delivered by one dedicated UK person. More detail: virtual secretarial and assistant services.

What is an outsourced PA and how is it different from a VA?

Outsourced PA and virtual assistant usually mean the same kind of support: remote admin that holds the diary, inbox and follow up. The important difference is model, one dedicated UK person and flexible hours, not a rotating marketplace. See this guide and pricing.